Job description - Senior Technical Engineer

Senior Technical Engineer

realTime has a career opportunity for an ambitious, experienced and certified Technical Services Engineer to join a highly successful IT technical services team.  The successful candidate will also have a strong commercial awareness and a professional customer approach.

Role Description & Key Activities

• Responsible for customer solution on high end maintenance issues as a final escalation point
• Reporting to the General Manager
• Working as part of a focused and experienced service delivery team
• Office and field based as required
• Extensive customer interaction in a fast paced work environment to include being a technical account management contact
• Requirement for escalation ownership in rotation during out of hours periods in conjunction with the Professional Services escalation Engineer
• Target driven role through individual and team key performance indicators
• The role will require out of hours escalation in Rotation of 1 in every 4 weeks

Key Requirements

Knowledge, Skills and Experience

• Certified and Experienced in a broad range of technical solutions
• Cisco, VM Ware or Citrix certified a distinct advantage
• Strong Commercial Awareness
• Professional Customer Approach

This is an excellent Career opportunity to join an industry leading company and if you possess the motivation and desire to progress in your career in IT then please email colm.omara@real.ie or call Colm on 01-6520652